Terms & Conditions

DEFINITIONS
In these conditions the following definitions apply:
Completion: the date on which we notify you that the Project has been completed.
Contract Price: the price specified on the Quotation or such other price as may be agreed in writing between us at any time after the date of issue of the Quotation.
Deposit: the deposit specified in the Quotation.
Goods: the products we are selling to you as set out in the Quotation in connection with the Project.
Order Confirmation: is a notification which will be submitted to you to confirm the acceptance of your order by My Eco Space Ltd.
Project: the garden project to be provided by us to you and as described in the Quotation.
Quotation: our quotation for the Goods and Services appended to these Terms or any other quotation provided to you in connection with the Goods and Services prior to you paying the Deposit.
Site: the site at which the Project is to be carried out.
Services: the services that we are providing to you in connection with the Project as described in the Quotation.
Terms: the terms and conditions as set out in this document.
We/us: My Eco Space Ltd T18 8/9 Brookes Mill Armitage Road Huddersfield HD4 7RN
Writing/Written: includes email and fax.

BASIS OF SALE
We consider these Terms and the Quotation (once agreed by you in writing) to set out the whole agreement between you and us for the supply of the Goods and Services.

Please check that the details in these Terms and the Quotation are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing.

Please ensure that you read and understand these Terms before you confirm the Quotation and pay your Deposit, because you will be bound by the Terms once a contract comes into existence between us.

Any samples, drawings, descriptions or advertising we issue, and any descriptions or illustrations contained in our catalogues or brochures, are issued or published solely to provide you with an approximate idea of the Goods and Services they describe.

They do not form part of the contract between you and us or any other contract between you and us for the supply of the Services.

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements. You will be subject to the policies and terms in force at the time that you order the Services from us, unless any change to those policies or these Terms is required by law or government or regulatory authority in which case it will apply to orders you have previously placed that we have not yet fulfilled.

QUOTATION / ORDER / PAYMENT
A Quotation shall be provided free of charge upon enquiry. A Quotation will be based upon information agreed by us and the client. Each quotation will be valid for 60 days, unless we notify you in writing that we have amended or withdrawn it during this period, or a different period has been agreed between us.

If you choose to accept the no obligation Quotation you should provide us with a written acceptance of the quotation and a payment of 40% of the Contract Price specified in the Quotation, which acts as the Deposit. The Order will be in place once we issue an Order Confirmation, the Order Confirmation will include the anticipated date of the commencement of works on Site.

We consider these Terms and the Quotation (once agreed by you in writing) set out the whole agreement between you and us for the supply of the Goods and Services.

Please check that the details in these Terms and the Quotation are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing.

Please ensure that you read and understand these Terms before you confirm the Quotation and pay your Deposit, because you will be bound by the Terms once a contract comes into existence between us, in accordance with clause 4.

Any samples, drawings, descriptions or advertising we issue, and any descriptions or illustrations contained in our catalogues or brochures, are issued or published solely to provide you with an approximate idea of the Goods and Services they describe. They do not form part of the contract between you and us or any other contract between you and us for the supply of the Services.

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements. You will be subject to the policies and terms in force at the time that you order the Services from us, unless any change to those policies or these Terms is required by law or government or regulatory authority in which case it will apply to orders you have previously placed that we have not yet fulfilled.

A second payment of 50% of total invoice cost will be payable on the day of delivery to Site and the final payment of 10% will be due on the day of completion. All goods remain the property of the company until paid for in full. Any balance of payment is due strictly on the final day of installation; the finished building should be inspected and signed off prior to payment. Outstanding balances may be paid by bank transfer (copy of transaction required), to Account Name:

My Eco Space Ltd,
Santander,
Bank Account : 58763037
Sort Code : 09-01-28

We accept credit card payments for first payment at no charge.
DESCRIPTION OF GOODS
My Eco Space brochure, website, drawings and sample specifications are to serve as a guide only and do not form part of any contract. The company reserves the right to alter specifications without prior notice. Exact specifications of your Order can be provided on request.

GUARANTEE
My Eco Space Ltd Garden Rooms are covered by a comprehensive guarantee against design and manufacturing faults, material failure, corrosion and rot for a period of 10 years from the date of installation provided that the company installed the building. Electrical installations, electric appliances, heaters, accessories, doors, windows, floor coverings, telecoms, network and TV connections are covered by a one year guarantee.

GROUNDWORK
Unless otherwise agreed My Eco Space Ltd shall carry out the installation of the ground works required for the installation of the Goods.

Where it has been agreed that you will provide the ground works, it will be your responsibility to ensure that all ground works have been completed (and if necessary a base installed at the delivery site) to a satisfactory quality so the delivery site is fit and adequate for the installation of the Goods by the agreed delivery date.

If the ground works and base have not been completed in time for delivery or if they are defective or not of satisfactory quality (in our reasonable opinion), we may charge you a reasonable sum to cover any expenses incurred by us in rectifying the ground works and base, together with any loss caused by a delay in delivering the Goods (except where this is caused by our breach of these conditions or our negligence).

ACCESS & STORAGE
You must provide access to the Site during normal working hours as well as storage space for any materials required by us in connection with the Project.

OWNERSHIP / RESPONSIBILITY FOR THE GOODS
The Goods shall be your responsibility from the time of delivery and commencement of installation and you will bear the risk of any loss, damage, destruction or theft of the Goods except where it is caused by our breach of these terms or our negligence.

PLANNING
Planning consent is not normally required however it is the customer’s responsibility to ensure that planning consent is not required for the installation. We recommend you seek clarification from your local planning authority.

CANCELLATION / ALTERATION
You may at any time on or up to 14 days prior to Day 1, amend or cancel the Contract by providing us with written notice.† If you amend or cancel the Contract before Day 1, we shall refund your Deposit and your liability to us shall be limited to payment to us of all costs reasonably incurred in connection with the Project until we receive your amendment or cancellation.

If you cancel the Contract at any time after 14 days prior to Day 1, your Deposit shall not be refundable and you will be liable for payment to us of all costs reasonably incurred in connection with the Project before we receive your cancellation.

If we cancel the Contract at any time we shall refund you the Deposit.

DEFECTIVE GOODS & SERVICES
In the unlikely event that the Services do not conform with these Terms, please let us know as soon as possible after we have carried them out. We will, at our option, either:

a) provide you with a full or partial refund, depending on what is reasonable; or
b) re-perform the Services.

These Terms will apply to any replacement Services we supply to you.

If we cancel the Contract at any time we shall refund you the Deposit.

LIMITATION OF LIABILITY
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.

When we have completed the installation and delivery of the Goods, we will make good any damage to your property caused by us in the course of installation. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover in the course of installation by us.

We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you intend to use the Goods for a commercial or business purpose please discuss this with us before submitting your Order.

We do not exclude or limit in any way our liability for:

a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
b) fraud or fraudulent misrepresentation;
c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
e) defective products under the Consumer Protection Act 1987.

EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

a) strikes, lock-outs or other industrial action;
b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
e) impossibility of the use of public or private telecommunications networks; or
f) any acts or omissions of any subcontractor we use in connection with the Project.

DATA PROTECTION
We will only use the personal information you provide to us to provide the Goods and Services, or to inform you about similar services which we provide, unless you tell us that you do not want to receive this information.

PRIVACY & COOKIE POLICY.

Last updated: Aug 2nd, 2018

My Eco Space (“us”, “we”, or “our”) operates the www.royalquaysbc.co.uk website (the “Service”).

Cookie policy

This website uses cookies to distinguish you from other users of the website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve the website.

By continuing to browse the website, you are agreeing to our use of cookies as set out by this policy.

1. Information about cookies

A cookie is a small file of letters and numbers that, if you agree to their use, is stored on your browser or the hard drive of your computer or device.  They contain information that is transferred to your hard drive. The cookies that we could use can be split into the following categories:

  • Strictly necessary cookies.These are cookies that are required for the operation of the website.  They include, for example, cookies that enable you to log into parts of the website.
    • Analytical/performance cookies.These cookies allow us to recognise and count the number of visitors to the website and to see how they move around within the website when they are using it.  This helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies.These are used to recognise you when you return to the website.  This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Marketing cookies.These cookies record your visit to the website, the pages you have visited and the links you have followed.  We may share this information with third parties (see our Privacy Policy for more information on how we use information we collect from you).

2. The cookies we use

We use the following cookies:

Category

Cookie Name

Purpose

Duration

Visitor Analytics

_ga

Used by My Eco Space to see how our website users navigate the site.

26 months

Visitor Analytics

_gat

Used by My Eco Space to see how our website users navigate the site.

Until you close the browser

Visitor Analytics

_gid

Used by My Eco Space to see how our website users navigate the site.

1 Day

System

wordpress_test_cookie

Used by WordPress to check that cookies work

Until you close the browser

System

itsec-hb-login

Used by WordPress to manage logins

Until you close the browser

System

CookiesDirective (Marketing / Analytics)

Used by the website to notify cookies are in use

1 year

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.  These cookies are likely to be analytical/performance cookies or targeting cookies.

3. How you can block cookies

You were presented with a pop up when you first visited this website to gain your consent for the use of the above cookies. If you change your mind you can revisit this options menu by clicking on the button in the bottom left hand corner. To opt out of our cookies at any time you can also delete the existing cookies within your website browser and reject them upon visiting our site.

Also, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, please be aware that blocking cookies may affect your ability to use the website.  In particular, you may not be able to access all or parts of the website or use the functionalities contained on it.

Privacy policy

This policy, together with any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We will not use or share your information with anyone except as described in this Privacy Policy. We are committed to protecting and respecting your privacy.

By visiting this website, you are accepting and consenting to the practices described in this policy.

1. Information we collect from you

We will collect and process the following categories of data about you:

  • Information you give us.This is information about you that you give us by filling in forms on the website (Site), interacting with the Site or by corresponding with us by phone, e-mail or otherwise.  It includes information you provide when you sign up to our newsletter service, make an enquiry about our products and services or log a support ticket.

The information you give us will include your name, address, e-mail address and phone number, as well as preliminary information about your business.

  • Information we collect about you.This is information that we collect automatically about your visit during your time on the Site.  It typically involves technical information and is often collected using small data files called “cookies”.  This information helps us to provide you with a good experience when you browse the Site and also to indicate where the Site requires improvement.

More information on how cookies work, what cookies we use and why can be found in our Cookie Policy (see above).

  • Information we receive from other sources.This is information that we receive about you if you use any of the other websites we operate.  In this case we will have informed you when we collected that data if we intend to share those data internally.  We will also have told you for what purpose we will share your data.

This also includes information that we receive from third parties, such as business partners, sub-contractors in technical services, advertising networks, analytics providers, search information providers and so on.  We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Social Media platforms

We operate social media platforms. These platforms are, in most cases, operated outside of the EU and do not comply with current Data Privacy Act and subsequent GDPR provision although they may well conform to the U.S Privacy Shield protocol.

It is our process and protocol that any personally identifiable data gathered on these platforms is only in response to users interacting out of their own volition with our marketing pages. The contact is deemed as a  legitimate business enquiry. The personal contact data is removed from the site once the enquiry is processed or the user has requested so.

Analytics

Our website uses Google Analytics to collect information about how visitors use our website. We anonymise this data at the point of collection and automatically delete user and event data that is older than 26 months.

2. Uses made of the information

All information about you that we collect or receive, whether of a personal or technical nature, may be used by us in the following ways:

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • To provide you with information about other goods and services that we, or our selected partners, offer that are similar or relevant to those that you have already purchased or enquired about, such contact will only be made by email or phone from which you can opt out at any time; To notify you about changes to our services;
  • To administer the Site and for internal operations, including troubleshooting, system and security updates, data analysis, testing, research, statistical and survey purposes;
  • To improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • As part of our efforts to keep the Site safe and secure;
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • To comply with our record keeping and information storage obligations and policy (please see the “Where We Store Your Personal Data” section below for more details).

Information we receive from other sources.

We will combine this information with information you give to us and information we collect about you.  We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

3. Disclosure of your information

We may share your information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • Analytics and search engine providers that assist us in the improvement and optimisation of the Site;
  • Third party support services, such as, but not limited to project management tools, accounting systems and hosting data centre.
  • Trusted third party data processors, including but not limited to Google, Facebook and Mailchimp.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
  • If we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our clients will be one of the transferred assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or
  • To protect our rights, property or safety, or those of our clients or others.
  • When it is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

4. Where we store your personal data

All information that you provide to us is stored on our, or our selected business partners’, secure servers, and we will take reasonable steps to protect your information in accordance with this policy, including (without limitation):

  • Installing a secure firewall;
  • Using anti-virus protection software;
  • Encrypting data; and
  • Carrying out regular back-ups.

All data sent via website forms is passed through a third party relay service and deleted after 30 days.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to the Site; and any such transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Your rights

You have the following rights under law in respect of your personal information:

  • The right to be informed about the collection and use of your personal information;
  • The right of access to your information to verify the legality of our use of it;
  • The right to request that inaccurate or incomplete information about you is rectified;
  • The right to request the deletion or removal of your information where there is no further reason for us to use it (such as you have withdrawn your consent);
  • The right to restrict the use of your information;
  • The right to obtain and reuse the information that we have about you for your own purposes;
  • The right to object to certain uses (such as for marketing purposes); and
  • The right not to be subject to a decision that has a legal effect on you that has been based on an automated decision.

Should you wish to exercise any of these rights, you may do so at any time by writing to us at the address: My Eco Space, Unit 7 Bridge Garage, Huddersfield Road, Mirfield WF14 9HS.  In some cases, we are permitted to charge a small fee of no more than £10 in respect of our administrative costs.

If you would like to request the information we hold about you under a Subject Access Request (“SAR”) you can download an application by clicking here.

If you feel that your rights have been breached in any way, you should contact Kevin Moore at the address given above or lodge an official complaint with the Information Commissioner’s Office via their website (https://ico.org.uk) or by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire,  SK9 5AF.

The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

6. Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page.  Please check back frequently to see any updates or changes to our privacy policy.

7. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Kevin Moore at enquiries@myecospace.co.uk